A ticketing system is the most widely used communication channel that hosting providers offer to their customers. It is most often part of the billing account and is the easiest way to solve an issue that requires a certain period of time to investigate or that has to be escalated to a sysadmin. In this way, all responses contributed by either party will be kept in the very same location in the event that somebody else needs to work on the given problem and the information in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which goes to say that you will need to sign in and out of at least two accounts in order to do a certain task or to contact the hosting company’s customer care team. If you wish to manage a handful of domains and each one is hosted in a separate account, you will need to use an even larger number of accounts simultaneously. Moreover, it could take a significant span of time for the hosting provider to reply to your ticket.