A ticketing system is the most widely used communication channel that hosting providers offer to their customers. It is most often part of the billing account and is the easiest way to solve an issue that requires a certain period of time to investigate or that has to be escalated to a sysadmin. In this way, all responses contributed by either party will be kept in the very same location in the event that somebody else needs to work on the given problem and the information in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which goes to say that you will need to sign in and out of at least two accounts in order to do a certain task or to contact the hosting company’s customer care team. If you wish to manage a handful of domains and each one is hosted in a separate account, you will need to use an even larger number of accounts simultaneously. Moreover, it could take a significant span of time for the hosting provider to reply to your ticket.
Integrated Ticketing System in Cloud Web Hosting
In contrast with what you may find with numerous other web hosting companies, the support ticket system that we are using with our Linux cloud web hosting is part of the Hepsia Control Panel, which is included with all accounts. You won’t need to remember different sign-in credentials, since you’ll be able to manage both your tickets and the hosting account itself in one single place. So, in case you have an enquiry or come across a complication, you can touch base with our customer support team members momentarily. Our system offers an intelligent search option. This goes to say that even if you’ve opened many tickets over the years, you will be able to track down the one that you want without efforts. In addition, you can check knowledge base hints on handling common problems.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was designed with the belief that you should be able to manage everything related to your account from a single place and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have a question or face a complication, you can get in touch with our help desk team immediately without needing to use some other admin interface. You can search through your web files or check various settings in your account while sending a new ticket or reading the response to an old one. If you’ve got a large number of tickets and you’d like to find a specific one, you can resort to the smart search option, which is available in the Help section. We guarantee that you’ll get a response in no more than 60 minutes regardless of the essence of your inquiry or issue.