A live chat is a real-time way of communication between a hosting company's support team and its clients. It's an efficient way to get some information about the web hosting services or get some problem resolved as you are talking with a live agent. The benefits of using a real-time chat service rather than calling or opening a ticket are the lower possibility of mistakes when you exchange data such as usernames or domain names, the quicker response time since the communication is live as well as the fact that you don't need to stay on the chat constantly - you'll be able to do something different while the agent examines the issue involved. Furthermore, you will be able to be a part of a live chat room from any computer that's connected to the web, avoiding the phone fees that you'll need to pay in case you are calling to another country.
Live Chat Support in Cloud Web Hosting
Together with the phone and ticket support, we supply live chat support as well. You will be able to get in touch with us every single day, which includes weekends and holidays, and we will give you more info about the Linux cloud web hosting that we supply if you are not among our customers yet, or about general and billing questions in case you already have an account. Although for entirely tech matters you have to open a ticket to our tech support team, since such issues need more time to be dealt with, you can still get in touch with us on our live chat for some technical info. For example, we are able to help you set up an email address in your email client or troubleshoot various problems, saving you lots of time. Even when our phone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Hosting
We provide a live chat service that is designed for all of our potential and active clients. If you're searching for a new hosting account, you are able to chat in real time to one of our representatives and obtain more info about our Linux semi-dedicated hosting so as to select the right package for your sites. In the event that you already own an account with us, we will be able to support you timely with general, billing and first-level techmatters. Though in certain cases you'll need to open a support ticket because there are issues that cannot be resolved through a live chat, we will be able to help you with various common tasks, like setting up an email account in an e-mail client or redirecting one domain name to another. Thus, you'll enjoy timely support and you will save time and effort.