If you ever encounter a problem with your website and are unable to fix it on your own, ask the respective web hosting provider’s help desk staff to help you get the site back online. A timely resolution would be the best-case scenario, but many hosting companies reply within twenty four hours or even more, particularly if you are working with a reseller. Even if your problem can be solved swiftly, your website may not work correctly or may not be available at all for a longer period, so you may lose potential clients as it is highly unlikely that anyone will be dying to go back to a site that’s inoperative. This is why, you ought to make sure not only that you can get in touch with your web hosting company, but also that they can answer and assist you in a timely fashion. If a web application update does not proceed as planned or you delete something by accident, for example, the website must be restored quickly so as to avoid extended downtime.
One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max reply time for any customer support ticket that you open or any email that you send is just 60 minutes, even if you contact us during weekends and legal holidays. Irrespective of the essence of your issue or question, we will lend a hand instantly and will give you the required information to fix any problem with your websites. The real response time normally does not surpass fifteen to twenty minutes, so you can just forget about waiting for hours and hours on end to get a problem resolved or what is even worse than that – waiting one whole day only to receive an answer that more info is needed while nothing is resolved. We’ll assist you in a timely fashion simply because we are aware of precisely how precious time can be in the dynamic Internet space. The sixty-minute response time guarantee applies to any billing or technical query that you may have related to our Linux cloud web hosting
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we understand how crucial it is to obtain timely support, we guarantee that you will never have to wait for more than an hour to receive a reply to any trouble ticket that you submit from your semi-dedicated server
CP. In fact, you will rarely have to wait around for more than 20-30 minutes and this is valid for any enquiry irrespective of what its nature is – general, technical or billing. Plus, our customer and technical support team will be at your service 24 hours a day, 7 days a week, which goes to say that even in case you send a ticket during public holidays, you’ll always receive an immediate response, which will contain the answer to a question, the solution to an obstacle or the info needed to solve an issue yourself – if there is something that you have to do on your end. With us, you won't ever need to waste a whole day waiting around for a response like you would with lots of other hosting companies.