In case you've ever had a cloud web hosting account in the past or you have dealt with any kind of online service, you are probably aware from your personal experience that for many things it is better to speak with a live person on the telephone than to exchange tickets or emails. In order to know more about a service before you buy it or in case something small-scale needs to be made, for instance, it'll be far easier and a lot faster to get it done in real time. If you are able to talk with representatives by phone, it is very likely that you're using the services of a real hosting provider, not a reseller. The type of support that you will get by phone varies between different providers - from standard issues to professional technical support. Usually most suppliers will offer you pre-sales assistance and 1st level telephone support, while more complicated technical matters are managed through email and / or tickets.
Phone Support in Cloud Web Hosting
We know that having the option to speak with a live representative is rather important, so we have 3 support lines around the globe (Australia, USA and UK) and you can get in touch with us on the phone for fourteen hours every day. In case you consider obtaining one of our Linux cloud web hosting, for instance, you will be able to give us a call and learn more about our solutions before placing your order so as to ensure that we do cover all the system requirements for your websites. Following your purchase, you can contact us about all the sales or billing problems you may have, or get any type of general or basic tech info you need. We've tried to find the perfect balance between phone and ticket support, so for solely technical matters you will have to use our ticketing system, which will help you track the communication and any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there is always somebody to assist you when you have any queries about the semi-dedicated server plans that we provide. Whether you need to find out more about our packages, you have a billing issue or some general problem, you can just give us a call. Although some more complex problems could need a support ticket so as to give time to our technical support team to investigate, we'll assist you with numerous technical questions over the phone as well, saving you time and efforts. Since we have data centers on three continents - in the United states of America, Great Britain and Australia, we have local phone lines in these countries as well. In case you're in a different country, we have a global number where you are able to get in touch with us.