Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All your help requests will be responded to within maximum 60 min after the ticket or email was received. If your issue needs additional assistance from a server admin, we will forward the ticket or the email to the person in charge, right away then leave a note to let you know that more time will be required for reaching a solution. And if you make use of the Optional Managed Services package, any of the services included there will be carried out whenever you decide.

  • Top quality support service

  • A First–Rate Client Support Service

  • We will be available to you 24–7–365 to respond to any queries that you may have with regard to our Website Control Panel or any of the apps that we have installed for you on the dedicated server. If you also need help handling server management procedures, check out our Optional Managed Services package, which includes data backup storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and software installation procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have equipped our Website Control Panel with a detailed knowledgebase, which includes elaborate explanations of its features and functions. What’s more, we have made in–depth video tutorials that will further demonstrate to you how to perform a certain action or resolve a common issue. The help articles and the video tutorials are easily accessible from each Website Control Panel section through the Videos and Help buttons in the upper right corner.