The access to the customer and technical support that a cloud web hosting company offers will tell you a lot about the services which they offer as well. In the event that you can use just emails and / or tickets, you have most probably discovered some reseller not the website hosting provider. If this is the case, you'll probably have to wait for several days in order to have a problem resolved since your reseller may not be checking their communication regularly or they may need to consult with the actual hosting company for additional help. When the supplier offers you several ways of communication with short response time which are available at any time, they are almost certainly the top provider, not just a reseller. Which means that you'll take advantage of well-timed assistance and high quality support as they'll have immediate access to the servers where your account is. Regardless of the problem - technical or sales, it is generally much better to have the option to contact your hosting company right away through your favourite method of communication.
24/7 Customer Support in Cloud Web Hosting
The customer and technical support services for all of our cloud web hosting
plans are twenty-four-seven, so you can forget about waiting for a couple of days in order to get assistance. In case you aren't our client yet, you can phone us, chat with a representative or send an e-mail message. In case you do have an account, you can open a support ticket in addition to the other three methods of communication. You'll be able to pick the best way to contact us depending on where you are or the hardware you are using. We can easily assist you for more or less any hosting-related query that you may have or problem that you may experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you could open a ticket, but even in such a case the maximum response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated hosting
that we offer feature 24/7 customer and tech support, therefore regardless of what issue you have, you'll be able to contact us and we'll assist you straight away. The guaranteed answer time for each email or trouble ticket that you open via your Hepsia hosting Control Panel is only 1 hour; typically the response time hardly ever exceeds 20 min. Furthermore, we provide telephone support with a couple of local numbers worldwide plus a live chat, which means that you will be able to get in touch with us and find additional info about our solutions even if you don't have an account yet. We can help you with any question or a difficulty you may have - payment methods, plan specs, email setup, hosting account settings, etcetera. If you use our services, you will not ever encounter a situation where you should wait for a couple of days to get a problem solved like you will have to do with a lot of other companies.
24/7 Customer Support in VPS Web Hosting
If you've got a Virtual Private Server through our company, you will be able to contact us 24/7 for every server-related issue or fordifferent issues and / or questions with regard to the pre-installed software the server is equipped with. If you haven't acquired your virtual private server
plan yet, you'll be able to find out more details about our solutions by giving us a telephone call or by using our live chat service. For more technical issues, you can send an email message or open a support ticket through your billing Control Panel and you will receive support within no more than one hour regardless of the time of the day, even on holidays and weekends. The typical response time generally does not exceed thirty minutes. If you're looking for assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade that you can add to each and every VPS plan and our admins will assist you with any set up or troubleshooting problem you may have encountered.
24/7 Customer Support in Dedicated Servers Hosting
All dedicated server
packages that we provide feature 24/7 support through various methods of communication and with a one-hour max reply time warranty. If you want to learn more about the plans or you have any kind of general or billing questions, you'll be able to phone one of the local numbers we have around the globe or you may use our live chat support and talk with a live representative. For strictly tech issues which need assistance from a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email message, because these channels are more appropriate to track a given problem. The answer time for them rarely exceeds half an hour, therefore you can forget all about waiting for a full day in order to receive help. The support service is available for all of the server-related issues, including the pre-installed software. In the event that you need assistance for third-party apps, you may consider acquiring the Managed Services upgrade that we offer with all packages.